Before a process can be automated, it must be known. Sometimes processes are known by a select staff member or two and not "well known" to others. We work to understand these processes, map them into flowcharts that you can use for future staff training, and then capture those processes into automated guided tours for applicants and staff.
Do you have Office 365, an accounting system that you like, or an existing website that you want to integrate citizen services and civic service data into? We have technical expertise well beyond CivicServ and can assist with any integration need.
We offer full setup services and ongoing maintenance and support to all of our city partners. You're busy enough as it is and we can help make the transition process easier.